Qatar Airways has introduced an in-house application to empower its Cabin Crew to deliver personalized experiences to passengers. In its initial phase, the application provides real-time insights into flight information, customer details, and service information.
This enables Cabin Crew to access passengers’ profiles, including privilege club members and oneworld members, along with special service requests and preferences, enhancing the personalized journey with the airline. The application also provides Cabin Crew with access to up-to-date digital training materials.