In the complex field of MRO, effective communication between clients and maintenance organisations plays a crucial role in ensuring seamless operations, minimising downtime, and maximising productivity. However, despite advancements in the industry, human errors are still a prevalent issue in MRO communication, leading to costly delays, misunderstandings, and potentially compromising safety.
“One of the main challenges in MRO communication lies in the complexity of the tasks involved,” says Laimonas Antanaitis, product director at Sensus Aero, a new-gen software solution for the aviation industry. “Maintenance activities often require close cooperation between technicians, engineers, suppliers, and clients. This intricate system of involved parties that often communicates through several different channels increases the chances of miscommunication.”