30 March 2020: As a safety precaution Ethiopian Airlines will temporarily close all its ticket offices in Ethiopia effective from today, i.e. 30 March 2020. The services will be available via Ethiopian Mobile App, Website, Chabot, E-mail, Social Media and Contact Centre with enhanced flexibility, choice and value.
This step is being taken in response to WHO recommended safety procedures in the aircraft, operations and customer service contact points to ensure customers' health and comfort and provide them with confidence when planning their travel.
This multi-channel platform not only provides services like book and pay, but customers can also change the booking and also check-in using the Mobile App.
Mr. Tewolde GebreMariam, Ethiopian Group Chief Executive Officer, remarked, "We have been implementing the COVID-19 containment strategies in line with the globally recommended guidelines to protect the safety and wellbeing of our customers and employees. We have decided to temporary suspend our services at our domestic ticket offices to effectively implement social distancing thereby protect our customers and employees from the risk of infection. We have also waived service charges. Our services will be available in various digital options."
Meanwhile, airports in Ethiopia will remain open to handle flights which are not cancelled.