In the current fast-spreading COVID-19 pandemic, when on one hand the world around is changing rapidly, the commitment of Southwest Airlines towards safety providing travel flexibility has not changed. The Senior Vice President and Chief Marketing Officer, Ryan Green of Southwest Airlines came up with a public statement.
"First, and most importantly, your safety and that of our other Customers and Employees is our top priority. Please make sure you're following CDC guidelines when traveling, and as always, please do not travel if you're not feeling well.
Also, I fully appreciate the uncertainty, anxiety, and questions some of you may have regarding how your travel might be impacted. Please know we are working around the clock to keep our commitment to your safety and providing travel flexibility.
Aircraft Environment and Cleanliness
There has never before been a higher focus on the cleanliness of our aircraft, and we are making sweeping changes across the board to keep our planes cleaner than ever.
- Everything we're doing meets or exceeds recommendations from the Centres for Disease Control and Prevention (CDC) and the World Health Organization (WHO).
- We equip each of our aircraft with a HEPA (High Efficiency Particulate Air) filter, which filters out re-circulated air on-board each plane to remove airborne particles. The air in the cabin is fully exchanged with fresh air 20-30 times per hour. These same HEPA filters are also used in hospitals to provide patients with clean air.
A-List Preferred, A-List and Companion Pass Qualification
I know many of our A-List Preferred, A-List, and Companion Pass Members-or those working to qualify for these benefits-have questions about how the current environment may impact their ability to qualify for status this year. While I don't have an answer for you today, we are closely monitoring this and will follow up at the appropriate time on how we will address this situation.
Upcoming Schedule Revisions
We are aggressively managing our business so that we can continue to serve you and deliver the Hospitality you expect from Southwest Airlines into the future. If one of your upcoming flights is impacted, you will receive a notification from us making you aware of the change. Wait times to speak to a representative in our call centres are likely to be very high, but you can always make modifications online.
On behalf of the entire Southwest Family, I want thank to you for your loyalty, trust, and understanding. Our hearts go out to all those impacted by this pandemic.Ryan Green, SVP and CMO of Southwest Airlines shares a public message
In the current fast-spreading COVID-19 pandemic, when on one hand the world around is changing rapidly, the commitment of Southwest Airlines towards safety providing travel flexibility has not changed. The Senior Vice President and Chief Marketing Officer, Ryan Green of Southwest Airlines came up with a public statement.
"First, and most importantly, your safety and that of our other Customers and Employees is our top priority. Please make sure you're following CDC guidelines when traveling, and as always, please do not travel if you're not feeling well.
Also, I fully appreciate the uncertainty, anxiety, and questions some of you may have regarding how your travel might be impacted. Please know we are working around the clock to keep our commitment to your safety and providing travel flexibility.
Aircraft Environment and Cleanliness
There has never before been a higher focus on the cleanliness of our aircraft, and we are making sweeping changes across the board to keep our planes cleaner than ever.
- Everything we're doing meets or exceeds recommendations from the Centres for Disease Control and Prevention (CDC) and the World Health Organization (WHO).
- We equip each of our aircraft with a HEPA (High Efficiency Particulate Air) filter, which filters out re-circulated air on-board each plane to remove airborne particles. The air in the cabin is fully exchanged with fresh air 20-30 times per hour. These same HEPA filters are also used in hospitals to provide patients with clean air.
A-List Preferred, A-List and Companion Pass Qualification
I know many of our A-List Preferred, A-List, and Companion Pass Members-or those working to qualify for these benefits-have questions about how the current environment may impact their ability to qualify for status this year. While I don't have an answer for you today, we are closely monitoring this and will follow up at the appropriate time on how we will address this situation.
Upcoming Schedule Revisions
We are aggressively managing our business so that we can continue to serve you and deliver the Hospitality you expect from Southwest Airlines into the future. If one of your upcoming flights is impacted, you will receive a notification from us making you aware of the change. Wait times to speak to a representative in our call centres are likely to be very high, but you can always make modifications online.
On behalf of the entire Southwest Family, I want thank to you for your loyalty, trust, and understanding. Our hearts go out to all those impacted by this pandemic.