Lufthansa becomes the world’s first airline to earn IATA ONE Order certification:
14 May 2019: IATA ONE Order certification is an initiative to modernise its member airlines' flight booking and accounting processes, to make them align their products even more closely to customers' needs and considerably simplify the customer's booking experience.
Under the ONE Order approach, the customer will be given a single reference number for their journey, i.e. Order ID. It will cover all their flight and supplementary product documents (which have previously been handled separately). Thus, ONE Order will take care of all the travel products and services for a particular trip, even those of other providers such as partner airlines or third parties such as hotels and car rental companies will be fully integrated under a single booking reference number.
"We are very pleased to have become the first airline in the world to obtain this ONE Order certification," said Christian Popp, the Lufthansa Group's Head of Distribution and Revenue Management Strategy & Business Intelligence. "With the new ONE Order standard, we can even better address our customers' needs, tap new potential and create added value together with our system partners within the travel market. This latest development is also further confirmation of the leading role that the Lufthansa Group continues to play in innovation terms, and marks another major step towards the airline sales of tomorrow."
"We congratulate the Lufthansa Group on becoming the first airline group to earn our ONE Order certification," said Yanik Hoyles, IATA's Director of Industry Distribution Programmes. "With their NDC and ONE Order involvement, the Lufthansa Group is helping to take our industry further along the road to a modern digital retail experience."
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